Shipping policy

Orders placed before 3pm Monday to Friday are dispatched the same day, excluding bank holidays. 

 

Saturday Deliveries

We do not offer a Saturday guaranteed service however Royal Mail can attempt a tracked/special delivery service on a Saturday however it does not formulate part of their delivery guarantee. 

Consequential Loss

Consequential insurance is not covered by the carrier delivery terms, therefore financial recompense is not eligible in the event of a parcel being delayed or incorrectly received. 

Incorrect Delivery Details

It is the customer's responsibility to enter correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or replacement goods. If goods are returned to us due to an address error, we are not obliged to re-send at our expense, however, redelivery at our standard rate will be offered or a refund less the postage expense on receipt of the returned parcel.